July 13, 2018

How to export a SupportAssist Collection and the RAID Controller (TSR) Log via iDRAC 8 on Dell PowerEdge R730

This article explains how to export a hardware diagnostic file from a Dell PowerEdge Server through the integrated Dell Remote Access Controller(iDRAC) 8. This set of files is named a "SupportAssist Collection" and includes the RAID controller log.
The following steps and pictures below and show how to create the SupportAssist Collection incl. RAID controller log.

1. Logging into the iDRAC web interface, default Username & password : root/calvin , click Submit

 2. Next Screen select keep default password => continue

3. After logging into the iDRAC web interface go to Troubleshooting
4. Then choose tab Tech Support report
5. Now click on Advanced Export Options

6. Check the boxes for RAID Controller Log and OS and Application Data (optional)
7. Accept Terms and Conditional
8. Click on Export

9. TRS Data is being collected

10. Once the report/log is collected you have to click on OK to download the file and specify the destination


Source: https://www.dell.com/support/article/us/en/04/sln295784/how-to-export-a-supportassist-collection-and-the-raid-controller-log-via-idrac-7-and-8-?lang=en


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